Emergency Hardware Replacement

This goes to all customers hosted on SSDKVM02NL. After suffering a kernel panic this morning, system log investigation revelead Uncorrectable Memory errors for a RAM module on the server. A hardware replacement has been scheduled for today between 11:45 and 12:00 UTC. No more than 5-10 minutes of downtime is expected.Type: Emergency Hardware ... Read More »

9th Oct 2013
Emergency Network Maintenance

We would like to inform you about the following maintenance: Maintenance window start: Wednesday, 18-Sept-13 02:00:00 CET Maintenance end: Wednesday, 18-Sept-13 06:00:00 CET Service(s) affected -------------------- All network services Impact -------------------- * Customers could see increased latency to destinations during the maintenance ... Read More »

13th Sep 2013
R1Soft BACKUP01 Server Migration

We're currently migrating backup01.fusioned.net to new hardware.During migration all backup policies will be disabled, and will automatically be re-enabled after data transfer completition. No action is required on your part.Backup services are expected to be fully operational on the new server by August 21st 08:00 UTC. Update Aug 22 09:39 ... Read More »

20th Aug 2013
R1Soft BACKUP02 Server Migration

We will be migrating the BACKUP02 R1Soft Server to new hardware tonight. Backup data will be moved to newer and faster hardware, with proven stability and performance.During migration all backup policies will be disabled, and will automatically be re-enabled after data transfer completition. No action is required on your part.Backup services ... Read More »

5th Jul 2013
SSDKVM02NL Reboot

An emergency reboot was performed on SSDKVM02NL a few minutes ago. Unfortunately there was a process running up the CPU load to several times it's capacity and we are unable to stop it manually. Because of this we had to issue an emergency reboot in order to prevent potential performance issues to your VPSes. Total downtime was less than 5 ... Read More »

18th Jun 2013
SolusVM disabled

As a precaution we have disabled client access to the SolusVM panel until further notice. We will restore service to it as soon as we believe everything is safe. We are investigating a potential vulnerability as there are several exploits in the wild and we want to make sure that our client's servers remain safe. Operation of your servers has not ... Read More »

18th Jun 2013
Server Down - SATAKVM01DE

Server SATAKVM01DE is currently not responding. We're working with the datacenter to get the server up and running as soon as possible.Update @ 16:35: Server is up again.Update @ 16:40: A failed SATA disk on the RAID10 array has been found, and a disk replacement has been scheduled. Increased load will be resolved after the rebuild process has ... Read More »

7th Jun 2013
Emergency Reboot - helium, lithium

Hello,

There is a new root exploit making rounds that affects CloudLinux 6/CentOS 6/RHEL 6 systems. CloudLinux released a new kernel to fix the exploit so a quick server reboot on the lithium and helium cPanel servers is necessary.

Total downtime <1m.

15th May 2013
R1Soft CDP Server Maintenance

During the weekend we will be moving our R1Soft CDP Server to new hardware for additional disk space and redundancy.We have therefore opened a 24 hour maintenance window between 13 Apr 2013 08:00 - 14 Apr 08:00.While we move files over to the new server, your Backup policies will be temporarily disabled. Upon completion, all Backup policies ... Read More »

13th Apr 2013
Maintenance Window - KVM03NL

Hello,This message is to all customers on node KVM03NL. After weeks of emails with LSI's support, we decided that we can't use the Samsung 840 Pro SSD drives for our CachedSSD plans anymore, due to their very slow performance and various compatibility issues with our LSI RAID controllers. There has been extensive talk about this matter in ... Read More »

10th Apr 2013